Cancellation

For cancellation you must understand our privacy policy, which is based on a set of laws, guidelines, and rules that regulate how an organization controls, protects and distributes information. What is the privacy policy of Empresa Estrela Guia Artes Sacras? The virtual sale of our arts and liturgical products,   is prepared to assist you in your purchases with tranquility and security. This is a secure site, certified by the cryptography system and guaranteed by the North American Wix.com. The procedure is similar to that used by banks. So you can provide your credit card number with peace of mind.

So that we can improve your shopping experience in our virtual store, we collect some data from your navigation (pages visited, products viewed, traffic origin and information about the type of device used to access the website). At the time of your registration or purchase, your personal data are stored in our database. If you have enabled the sending of promotional emails about upcoming Company publications, we will use your purchase history to only send you content relevant to your interest. We do not store and do not have access to your credit or debit card details after purchase.

You can request that your data be removed at any time. Remembering that some of your data may be kept even after the deletion request to comply with current legislation, as provided for in the General Data Protection Law.

General Policy for Exchanges and Returns
If you need to exchange or return a publication or gift due to defect or regret, rest assured that we will do everything as quickly as possible. We ask that you pay attention to these procedures:

1 - If you notice any inconsistency in your order, please contact our Customer Service within 48 hours after receipt. Our direct phone number is +55 32 9 9108-3888 or via the e-mail Estrelaguiaartessacras@hotmail.com, it is worth remembering that we only exchange purchases made on our website: www.estrelaguiaartessacras.com as analyzed by our specialists. In case of damage caused by the carrier and/or customer, our company is not responsible for the same. But we will always be ready to help better in these cases. 

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OBS.: Our company, when requested by the customer, may indicate a quality and reliable carrier from the company! 

3 - In cases of repentance or withdrawal (cancellation) of the purchase on our website, exchange period of 03 (three) calendar days, in case of return of the product when there is something damaged, it is up to 07 (three) calendar days after analysis of our specialists (it is important to remember that we deliver to the whole country and abroad, but according to freight paid by the customer, or withdrawal from the producer and/or liturgical art directly at the company. The responsibility for freight is the responsibility of the carrier whose refund policy has of your customers are damaged), as per the CDC, from the date of receipt at the requested address.

OBS.: It is not included in our budgets shipping of the product, which will be the responsibility of the customer. To exchange or return it, you must contact our Customer Service for more information.

4 - When we receive the return request, we will contact you to agree on how to use the credit. The amount paid can be credited to a checking account, refunded to the purchase's credit card, or used to purchase new products on our website or in sac. If the option is to return the amount paid, it will be done as follows:

- The order was paid by credit card: The amount will be refunded to the card used for the purchase. Normally, credit card operators issue the credit within a period of up to 02 invoices or 60 days.

- The order was paid by bank slip or deposit. The amount will be refunded to the current account of the holder of the order, no savings account, salary account or third-party account will be accepted for reimbursement.

- The order was paid by Pay-Pal or market for example. The amount will be refunded to the account used and will be returned to Pay-Palou paid market. Default exchange policy.

Empresa Estrela Guia Artes Sacras follows the provisions of the consumer protection code. For defects in any of our products or sacred arts, you must contact our Service Center and report the defect within 07 calendar days, counting from the date of receipt; after that will be an analysis by our experts. 

- Replacement of the product by another, the customer must contact us as soon as possible, within a maximum period of 3 days. That is, if your product and or liturgical art is already being made after this deadline and or finished, we will not be able to make changes. In the absence of this one for sale, you can choose a similar one. We may also credit the amount to your registration for use in new purchases on the site.

OBS.: It is very important to emphasize that our liturgical and/or sacred arts sold in this way are unique, thus creating a link of personality. Why is it good to advise on this personality, because our company will manufacture and or sculpt your art, through customer demand and request with specifications of size, colors and etc. That's why at the time of closing the contract before 30% of the down payment, or another form of payment to be agreed, it is requested that requests for alterations be made within a maximum period of 3 days. After this period, our sculptors and woodworkers   will not be able to make changes or changes. It is worth remembering that we will always present our models for making them, but always attending to the particulars of our customers in front of their request.

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In our work our customers will always find our values:

ethic
Commitment
Responsibility
Passion
Punctuality
Transparency
Experience
Honesty

- Refund of the amount paid.

- Shipping not included in our deliveries! 

Delivery Policies

Why do payment options affect the delivery time of my order?
For payment options via bank slip and online debit, the activation of the order only occurs after confirmation of payment. In the case of a bank slip, this confirmation can be sent to Empresa Estrela Guia Artes Sacras within 2 business days after the payment is completed. For this reason, the delivery time for these payment options may be extended.

OBS.: For deliveries of products for assembly, a team will be transferred to assembly, according to transport, food and accommodation expenses (when necessary) paid by the customer.